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Post new topic This topic is locked, you cannot edit posts or make further replies.  [ 12 posts ] 
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 Post subject: Acanac, How much is Huawei MT130U. Final price yet?
 Unread post Posted: Wed May 09, 2012 8:40 am 
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Joined: Mon Nov 26, 2007 4:14 pm
Posts: 78
Location: Mississauga, Ont
I have to upgrade my modem to DOCSIS 3.0.
As I know, you will charge me extra $25 for upgrade to Huawei from this thread.
viewtopic.php?f=102&t=21787

But now, your billing department says $50 now.....
Do you guys have a final price set up yet for different modem????????


Damn. always quick on charge money and slow responds.


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 Post subject: Re: Acanac, How much is Huawei MT130U. Final price yet?
 Unread post Posted: Wed May 09, 2012 9:55 am 
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Joined: Fri Apr 27, 2012 10:14 am
Posts: 220
Location: Chateauguay
I think the 25$ is just for new activations that requests a docsis 3 modem instead of the regular one. So at activation, you end up paying the regular modem price 75$ + 25$ to get the docsis 3 modem. If you already have the service and you want to change your modem, they charge you half of the modem, now that would be a good deal...


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 Post subject: Re: Acanac, How much is Huawei MT130U. Final price yet?
 Unread post Posted: Wed May 09, 2012 10:27 am 
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Joined: Wed Sep 26, 2007 10:24 pm
Posts: 20880
Location: Toronto
I'm being told the DCM475 is $100 and the Huawei is $75, so it should be the difference to upgrade..

If you've billed in error, please check with billing on it. Don't forget the old modem has to be returned once you receive the new one.

Tks

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 Post subject: Re: Acanac, How much is Huawei MT130U. Final price yet?
 Unread post Posted: Wed May 09, 2012 10:59 am 
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Joined: Mon Nov 26, 2007 4:14 pm
Posts: 78
Location: Mississauga, Ont
I checked with billing department. They said $50 extra.
Do you want to see my ticket id?

On same ticket page. Huawi MT130U is listed.


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 Post subject: Re: Acanac, How much is Huawei MT130U. Final price yet?
 Unread post Posted: Wed May 09, 2012 11:05 am 
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You would need to dispute it first, or have you done that already?

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 Post subject: Re: Acanac, How much is Huawei MT130U. Final price yet?
 Unread post Posted: Wed May 09, 2012 11:06 am 
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Joined: Fri Nov 05, 2010 11:14 am
Posts: 125
Location: Guelph, ON
The full purchase price for a Docsis3 model, whether Huawei or Thomson, is $100. I just purchased the Huawei modem to replace an old modem I owned, and was invoiced at $100 + shipping ($10) + taxes.

So, I would think the upgrade price is $50 for those who already purchased an Acanac modem.

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Acanac Cable 35/3 with Huawei MT130U modem


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 Post subject: Re: Acanac, How much is Huawei MT130U. Final price yet?
 Unread post Posted: Wed May 09, 2012 6:33 pm 
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Joined: Mon Nov 26, 2007 4:14 pm
Posts: 78
Location: Mississauga, Ont
pedror wrote:
The full purchase price for a Docsis3 model, whether Huawei or Thomson, is $100. I just purchased the Huawei modem to replace an old modem I owned, and was invoiced at $100 + shipping ($10) + taxes.

So, I would think the upgrade price is $50 for those who already purchased an Acanac modem.

I am not agree with you.
"I'm being told the DCM475 is $100 and the Huawei is $75, "


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 Post subject: Re: Acanac, How much is Huawei MT130U. Final price yet?
 Unread post Posted: Wed May 09, 2012 6:35 pm 
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Joined: Mon Nov 26, 2007 4:14 pm
Posts: 78
Location: Mississauga, Ont
Fergless wrote:
You would need to dispute it first, or have you done that already?

I have pointed out that acanac has charge wrong with billing department.
What can I do?
You guys don't even have a phone number to call.


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 Post subject: Re: Acanac, How much is Huawei MT130U. Final price yet?
 Unread post Posted: Wed May 09, 2012 8:42 pm 
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Joined: Mon Nov 26, 2007 9:50 am
Posts: 4071
Location: Chateauguay,QC
Fergless wrote:
I'm being told the DCM475 is $100 and the Huawei is $75, so it should be the difference to upgrade..

If you've billed in error, please check with billing on it. Don't forget the old modem has to be returned once you receive the new one.

Tks


If you did not already copy and paste the above into your email to billing@acanac.com or by replying to the ticket they may have sent you do so and include a screenshot or copy and paste of the bill you received.
Forum Rules specify that billing problems cannot be resolved here in the forums, questions may be asked for guidance purposes only.
As for no phone for billing you should send an email to feedback@acanac.com regarding your concern on that issue.

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Always remember live for today, Tomorrow is not promised and yesterday is gone.


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 Post subject: Re: Acanac, How much is Huawei MT130U. Final price yet?
 Unread post Posted: Wed May 09, 2012 8:57 pm 
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Joined: Fri Nov 05, 2010 11:14 am
Posts: 125
Location: Guelph, ON
kyle_si wrote:
pedror wrote:
The full purchase price for a Docsis3 model, whether Huawei or Thomson, is $100. I just purchased the Huawei modem to replace an old modem I owned, and was invoiced at $100 + shipping ($10) + taxes.

So, I would think the upgrade price is $50 for those who already purchased an Acanac modem.

I am not agree with you.
"I'm being told the DCM475 is $100 and the Huawei is $75, "


Well, there's being told and there's what I was invoiced and paid for! Agree with me or not, them's the facts.

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Acanac Cable 35/3 with Huawei MT130U modem


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 Post subject: Re: Acanac, How much is Huawei MT130U. Final price yet?
 Unread post Posted: Wed May 09, 2012 9:36 pm 
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Joined: Wed Sep 26, 2007 10:24 pm
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Location: Toronto
So now I'm being informed it's $100 for the DOCSIS 3 Modems.

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 Post subject: Re: Acanac, How much is Huawei MT130U. Final price yet?
 Unread post Posted: Thu May 10, 2012 8:40 am 
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Joined: Mon Nov 26, 2007 4:14 pm
Posts: 78
Location: Mississauga, Ont
wow....
nice service.


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