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Fergless
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Post subject: Re: No one came to install  Posted: Fri Oct 16, 2009 10:49 pm |
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| Administrator |
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Joined: Wed Sep 26, 2007 10:24 pm
Posts: 11316
Location: Toronto, Ont.
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Good, the Dry Loop can take a little longer. Try plugging the modem in different outlets, Bell usually only makes one active.
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ffkly
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Post subject: Re: No one came to install Posted: Fri Oct 16, 2009 10:52 pm |
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Joined: Fri Oct 16, 2009 7:24 pm
Posts: 26
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Fergless wrote: Good, the Dry Loop can take a little longer. Try plugging the modem in different outlets, Bell usually only makes one active. I tried every one, only power light is on. and bell's line is a thick black cable in basement? that line is not connected to anything, how the phone jack could be active?
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Fergless
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Post subject: Re: No one came to install Posted: Fri Oct 16, 2009 10:54 pm |
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Joined: Wed Sep 26, 2007 10:24 pm
Posts: 11316
Location: Toronto, Ont.
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Well, Bell hasn't got to the Dry Loop yet. Call support and ask when it's scheduled.
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ffkly
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Post subject: Re: No one came to install Posted: Fri Oct 16, 2009 11:01 pm |
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Joined: Fri Oct 16, 2009 7:24 pm
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Fergless wrote: Well, Bell hasn't got to the Dry Loop yet. Call support and ask when it's scheduled. OK, thanks verymuch for your help
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Fergless
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Post subject: Re: No one came to install Posted: Fri Oct 16, 2009 11:09 pm |
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Joined: Wed Sep 26, 2007 10:24 pm
Posts: 11316
Location: Toronto, Ont.
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You're Welcome, good luck.
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darknestgirl
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Post subject: Re: No one came to install Posted: Sat Oct 17, 2009 8:02 am |
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Joined: Thu Aug 07, 2008 12:14 pm
Posts: 2387
Location: East Montreal
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Some times you got to ask for Bell to come more than once so don't worry they will do their job  _________________  YOU CAN NOW DOWNLOAD THE ACANAC COMMUNITY TOOLBAR HERE: http://acanaccommunityforum.ourtoolbar.com/WORKS WITH IE AND FIREFOX 
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ffkly
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Post subject: Re: No one came to install Posted: Sat Oct 17, 2009 9:31 am |
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Joined: Fri Oct 16, 2009 7:24 pm
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darknestgirl wrote: Some times you got to ask for Bell to come more than once so don't worry they will do their job I called tech support, they told me Bell did come to install, but I see no signs of installation
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ffkly
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Post subject: Re: No one came to install Posted: Sat Oct 17, 2009 9:33 am |
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Joined: Fri Oct 16, 2009 7:24 pm
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one black cable in my basement, 4 slim cables inside, that should be Bell's line? it is not connected to anything, any way I can know if it is active line ?
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ffkly
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Post subject: Re: No one came to install Posted: Sun Oct 18, 2009 1:32 pm |
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Joined: Fri Oct 16, 2009 7:24 pm
Posts: 26
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from the online search, now I am very sure all connection in my house is correct, I guess they didn't activate my line at their end.
they told me on Bell's portal, my profile shows" no dsl service", I don;t know what that means
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Fergless
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Post subject: Re: No one came to install Posted: Sun Oct 18, 2009 1:41 pm |
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Joined: Wed Sep 26, 2007 10:24 pm
Posts: 11316
Location: Toronto, Ont.
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ffkly
Bell does the Activation at their end, Acanac simply requests Bell to do that.
Not much you can do until Monday.
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whiteman
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Post subject: Re: No one came to install Posted: Sun Oct 18, 2009 8:57 pm |
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| WiFi Wizard |
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Joined: Sat Jan 12, 2008 12:38 pm
Posts: 1843
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ffkly wrote: one black cable in my basement, 4 slim cables inside, that should be Bell's line? it is not connected to anything, any way I can know if it is active line ? The thick black cable (two wires) is your line coming from Bell. Where they are connected is your Demarc. Why the internal wires were never connected is beyond me. These smaller internal wires are likely two pair. (red +green & yellow + black) Strip the outer overall covering back and connect all the reds to one terminal and all the greens to the other. One other thing to check. The thick black cable has a rib on one side. My memory is failing but I think this is the one for the green wires. After doing this you can check your jacks again using the modem. It is possible that Bell assumed your internal wiring was connected and simply activated the incoming cable. Dry loop is a non money maker for Bell and they don't spend a lot of time or money on it. None of this is difficult and don't worry about the voltages. You won't even know they are there.  If Ma Bell has to come into your house to do this, you may be charged. Worth a try. whiteman
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ffkly
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Post subject: Re: No one came to install Posted: Sun Oct 18, 2009 10:11 pm |
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Joined: Fri Oct 16, 2009 7:24 pm
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whiteman wrote: ffkly wrote: one black cable in my basement, 4 slim cables inside, that should be Bell's line? it is not connected to anything, any way I can know if it is active line ? The thick black cable (two wires) is your line coming from Bell. Where they are connected is your Demarc. Why the internal wires were never connected is beyond me. These smaller internal wires are likely two pair. (red +green & yellow + black) Strip the outer overall covering back and connect all the reds to one terminal and all the greens to the other. One other thing to check. The thick black cable has a rib on one side. My memory is failing but I think this is the one for the green wires. After doing this you can check your jacks again using the modem. It is possible that Bell assumed your internal wiring was connected and simply activated the incoming cable. Dry loop is a non money maker for Bell and they don't spend a lot of time or money on it. None of this is difficult and don't worry about the voltages. You won't even know they are there. If Ma Bell has to come into your house to do this, you may be charged. Worth a try. whiteman I spent whole weekend to research this, now I am 99.9% sure my internal wiring is correct, I think the problem is not my part.
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ffkly
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Post subject: Re: No one came to install Posted: Mon Oct 19, 2009 10:40 pm |
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Joined: Fri Oct 16, 2009 7:24 pm
Posts: 26
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finally, it is working, thanks for help 
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Fergless
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Post subject: Re: No one came to install Posted: Mon Oct 19, 2009 10:41 pm |
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| Administrator |
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Joined: Wed Sep 26, 2007 10:24 pm
Posts: 11316
Location: Toronto, Ont.
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What was the problem ffkly.
_________________  Remember, Don't over Quote .
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ffkly
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Post subject: Re: No one came to install Posted: Mon Oct 19, 2009 10:51 pm |
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Joined: Fri Oct 16, 2009 7:24 pm
Posts: 26
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Fergless wrote: What was the problem ffkly. don't know, wiring is ok, I guess my line is just activated
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