Community.Acanac.com

I don't know the technology; but if this is true, then Bell could be faced with Anti-Competition/Monopoly charges (or whatever the legal terms are for preventing others from competing fairly)

marcusone, the reality of the situation right now is as such: regardless of what Acanac does, if all of the 3rd party ISPs are not able to somehow convince the gov't to NOT allow this type of action to take place, then your ONLY option will be to move to cable (or possibly Primus, who, in the wake of any success that Bell might have, would probably choose to do the same). The fact that Acanac isn't advertising to its users what its plans are makes me a lot happier than having an ISP that simply states what they plan to do, because right now, I'm sure that Paul is busy planning with other 3rd ISPs about the game plan, instead of wasting his time telling us what he's going to do. Besides, I'm sure we'll be updated one way or another, and those shortsighted enough to leave Acanac because of this are missing the point - if this goes through, it'll change the face of how throttling is seen in the industry, and its level of acceptance - not to mention the spillover into the US. Just my thoughts...

Well put!

Why thank you, I'm as enraged as anyone else, but right now, we just need to show our support for our ISPs so that they can do what needs to be done for us to have the same level of service as we have been enjoying

I think marcusone was asking a legimate question. Again, to put this bluntly, we're not related to Acanac or it's members. This isn't a family business, and we're not share holders. I'm not here to defend Acanac and I don't want to be Acanac's buddy. We're clients. To us, it should be transparent. If we've signed (or used the service which implies a contract) with Acanac under the assumption that there isn't throttling, and suddenly there is 50% of the way into our contract, then I'm sure we all have the legitimate right to ask a simple question. How is Acanac going to live up to it's end of the bargain and if it can't what steps are they going to take?
Get a grip on this. I'm not here to make friends myself. I personally don't care what happens in your lives. I'm here because I spent $228.00 plus tax and modem last year.
I'd like an answer before this is implemented myself.

Thank you for asking the right question marcusone. I'm tired of forums where everyone pretends that we're "all in this together so let's pull together for the good of the company. What do you say pal". I'm not your pal. I'm the end user. Treat me with respect and don't try and pretend we should have any other relationship outside of client/supplier.

Tercero;
To each his own is what I go by, live and let live.
Yes we all want answers, but I think we will hear soon enough.
Good or bad I don't think theres much I can do, perhaps others have better means of getting things done. It's really out of our hands and I'm sure ISP's will fight this in a collective way.
As for the buddy thing that's entirely up to you. As for respect, that's another thing, some people don't know how to show respect no matter what one does. I look at it this way, "It works both ways".
Anyway Have a good one. (not trying to be your friend just respectfull)

PS: If you want to see what's being done about this situation, probably your best bet would to PM Paul and get it right from the source.

Tercero has a point when saying we're not all one big happy hippy family on the message boards. Still, I thought marcusone's original post carried the weight of blame on Acanac's shoulders, when that clearly isn't the case. To be 100% clear, I'm just challenging the idea, not attacking the individual.

Someone else rightly surmised that Paul is probably busy consulting with his competitors to figure out a joint plan, rather than spending time on the forums offering empty hypotheses to the rest of us.

I already know that Bell's controversial move has enraged a lot of people: individual consumers, entrepreneurs like Paul, Net Neutrality watchdogs, civil litigators, and certain levels of government. There is going to be a backlash, and Bell will most certainly have to fight to maintain their self-described "right" to limit bandwidth to competitors on their own infrastructure.

At this point, I'd much rather that those involved in putting together a fight plan their strategy, rather than waste time keeping me up to date at this very early stage on what they might do to protect me as a consumer. That's a very narrow, short-term point of view.

When the time is right and the powers-that-be have a plan of attack, I'm sure I'll read about it in the news, not in this forum.

Paul I do hope that you do contact the owners/executives of other DSL based ISP's across Eastern Canada.
Bell is a huge anti-consumer monopoly.
Jason Laszlo is spouting all kinds of legally indefensible crap about Bell's rights to do what it wants with it's infrastructure.

In any other industry, investments are made to adapt to requirements and demand. In THIS instance Bell has no plans on investing on improving the infrastructure to meet the ever increasing demands, and is instead decreasing the available bandwidth to all third party ISP customers in order to achieve the investment saving. Not only is this act anti-consumer freedom, this is also causing Canada to slip in the ranks as far as technologically advanced nations.

Since ISP's wanting to provide phone-line based internet services have no choice but to connect through Bell's system, they have no other competitor to Bell to turn to in the even of a dispute. This constitutes a MONOPOLY.
And since Bell has no competition in this industry as far as supplying services to third party ISP's, anything they do that has an affect on not only THEIR direct customers, but also to the customers of third party ISP's, this now enters the legal realm of anti-competition.

NO ISP alone will be able to take on Bell legally. Bell spends more on it's army of legal-council and in legal fees, than most Internet providers receive in revenue. If all DSL Internet Providers band together and raise this as a politcal issue with the anti-competition bureau things could get ugly for Bell.
Also, getting all the customers of all the internet providers affected by Bell's illegal activity to sign petitions before approaching government officials on the matter, the government will not be able to ignore this.
I KNOW you will have Rocky Gaudrault of Teksavvy Solutions Inc on your side.

I wish for all the best to you and your efforts to beat Bell into legal submission.

tercero, we already know your viewpoint, but the fact is, if you want the news, wait until the news is posted... how is marcusone post going to hasten, in any way, what Paul is going to post about what's being done?

I could care less what you care about, because you're not here to help the community, all you care about is having your service, which is fine, you're entitled to that by the contract that you signed, but then, you can't come on here and ask for info... even of the staff, since they're not your friend either, if you want answers, pick up the phone or use the contact page on the Acanac homepage, and get your answers... we're not doing this for you, we're not trying to keep people informed for your sake, if you don't like it, don't ask here lol

The issue here is that I was ANSWERING marcusone's question... the fact that he was making it seem as if it's ACANAC's responsibility to post ANYTHING on these boards is ridiculous... and the fact that you're supporting an idea that Acanac owes you anything more than keeping up it's contract, which, btw, it's allowed to change at point according to it's TOS (the same way that Rogers and Bell can raise prices and add caps, etc), and at the same time, it's your right to complain about that and get a partial/full refund if you're not satisfied... you getting your service and getting info here on the boards have NOTHING to do with eachother... this thread was opened to give info about the situation FOR YOUR CONVENIENCE... Acanac has no obligation, the same way that Rogers doesn't, to give you ANY info until things are official (i.e. ON PAPER). If Acanac changed ANYTHING regarding your service and didn't tell you, then you'd have the right to be angry about it... otherwise, STFU and wait like the rest of us... marcusone is welcome to ask, but whether or not he's ENTITLED to know is another question... if he's in a rush to know what's going on, let him get the info the same way everyone else with every other ISP does, by CONTACTING THE ISP...

Afterall... Acanac's providing his service, they're not his friend, right?

Thanks for another useless troll post about your feelings towards the members of this communitytercero, did you actually have anything to add to this thread, I know I did... and to answer the part of your text that I bolded, you're not here because you paid... you're here because Acanac offers community forums so that it's members can get help from those in the community using the same service... nowhere in your contract are these boards guaranteed...

Just because I have not posted any updates in the last few days regarding this issue does not mean we are not doing everything in our power to put an end to this type of throttling. In fact we have been advised by our legal team to stay quite for now. The few posts I have made regarding this issue have already been quoted by a few media organizations. I misspoken word can cause allot of damage.

We will be having a few meetings this week with a Telecommunications Lawyer. More specifically with one more familiar with the Telecom act 's. Please beware that there will be no quick solutions. The most we can expect from the courts is a temporary injunction and even this is not a guaranteed. Our best bet would be for the CRTC to step in or for Bell to back down. I encourage everyone to file a formal complaint with the Competition Bureau .



Generic Letter to Competition Bureau : Bell throttling ISP

Send to: compbureau@cb-bc.gc.ca
http://www.crtc.gc.ca/RapidsCCM/Register.asp?lang=E

I would like to thank user AnoniChris at DSLreports for this template.

"Competion Bureau,

Bell Canada have recently taken it upon themselves to unilaterally begin the practice of controlling traffic on the services it wholesales to independent Internet Service Providers.

This practice is akin to forcing their own policies on independent service providers relating to internet usage by limiting the type of traffic and quantity of traffic they allow to reach these internet bandwidth wholesalers.

By imposing their policies and willfully controlling the use of the internet bandwidth they sell to resellers, they are exercising anti-competitive practices and meddling into the management of third party providers; in turn inhibiting the wholesaler's ability to manage based on their own business policy preferences.

Bell Canada has overstepped its authority and are flexing their muscle (infrastructure control) to impose their will on independent competitors.

I am a customer of an independent ISP who has purchased bandwidth and my provider is at the mercy of this underhanded tactic being employed by Bell Canada.

To obtain an overview of this situation, please review the posts at dslreports.com and specifically at »Bell Canada Throttles Wholesalers, Doesn't Bother To Tell Them

I implore you to quell this unfair and possibly illegal practice by contacting Bell Canada and instructing them to cease and desist immediately.

Regards,
Your name here"

Letter sent.

Letter Sent.





Nothing ventured, nothing gained.

I thought the CRTC has made it clear they are hands-off on all Internet-related regulations. I wonder if this would apply to anti-competition laws as well?

French version of the letter.

Bonjour,

Bell Canada a récemment décidé de maniere unilatérale d'analyser le traffic internet passant sur leur réseau et de limiter la vitesse de téléchargement pour le traffic internet qu'ils jugent nocif pour leur entreprise.
Par le fait même, ces règles de limites se sont appliquées aux fournisseurs de service internet tierces parties indépendants utilisant leur réseau (tel que teksavvy, acanac, colba.net..) conformément à la loi sur la concurrence.

Si le choix d'analyser le traffic internet des usagers est déjà hautement controversé car il constitue une atteinte flagrante à la vie privée (une analyse du contenu des packets équivaut sensiblement à ouvrir des lettres postales afin de décider qui envoie quel genre d'information et à qui), Bell impose ce genre de contrainte à des fournisseurs indépendants qui ne devraient aucunement être tributaire des choix d'affaires de cette compagnie.

Bell canada ont donc clairement utilisé leur rapport de force et leur contrôle sur leur infrastructure pour imposer des règles d'affaires à la concurrence, ce qui contrevient directement aux régulations en place qui devaient garantir une utilisation de leur réseau libre et indépendante, car évidemment il va de soi que les clients de Bell Canada déçus de ces pratiques vont fort probablement tenter d'aller chez la compétition.

Je suis moi-même un client d'un fournisseur de service internet indépendant qui utilise en partie le réseau de Bell Canada, et mon fournisseur de service internet est donc tributaire de ce genre de filtre innacceptable imposée sur ma bande passante.

Il existe des forums de discussion sur internet qui offrent plus de détails techniques sur le probleme, vous pouvez en consulter un à cet endroit:

ttp://www.dslreports.com/shownews/Bell- ... Them-92915

Je vous demande donc, par cette plainte formelle, d'insister fermement auprès de Bell Canada afin qu'ils cessent immédiatement ce genre de pratiques anti-concurrencielles, et en violation de la vie privée des usagers du réseau.

Bien à vous,

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Thank you tehownt, very helpfull.