Welcome everyone to the Acanac Community Forum & Message Board
Or call 1-866-281-3538
SMS Sales and Support 647-694-2342
Please make sure you are following the rules below or be subject to the wrath of the mods.
You agree to these when you Register and on Login.Please pay particular attenuation to:
You agree that “community.acanac.com” have the right to remove, edit, move or close any topic at any time should we see fit.Rules1.
No personal attacks against anyone (Including Members
) or any company (this includes Acanac
,this does not mean you cannot report issues or problems, it just means you have to do it in a polite & constructive manner, not for the sole purpose of deferring potential customers out of spite) = Deleted posts and or Ban
paul (Co Founder/President) wrote:
Posting complaints: Complaints will no longer be allowed on these forums. We will leave up to the moderators to decide what is a genuine request for help and what is not. All complaints should be sent to our ticket system so we can address the issue. These boards besides being a place for help also act as a sales tool and unfortunately this must be taken into consideration. We can not allow a small percentage of unhappy clients to give off the perception that as a whole everyone is unhappy. The vast majority of happy clients will not post their experience here, but you can be assured that the unsatisfied ones will do there best to be heard.2. No Illegal Activity = Permanent Ban.3.
No bashing other companies by name (Or Members
). (if the post is constructive in nature this will be up to the mods to edit/delete
No posting of any personal information (yours or others) = Edit/Delete5.
If you think you have a post that is questionable, PM it to a moderator first.6. No Profanity
= Edit or Delete.7. Please don't over quote
, try reducing the quote to a sentence or two if you are replying to specific point or don't quote at all if the post is directly above your response. 8. No duplicate posts
, either in the same thread or another thread. If you want to refer to another post it is best to right click the square box beside the other post and copy the shortcut and then paste the URL into your answer. Moderators may post the same answer in multiple categories if applicable. 9.
This is not the website to compare or advertise the competition, so please leave the competitors name out of your posts. 10.
Selling anything including router or ATA are no longer allowed on this forum.
If you are an active customer, you may have a small
link to your
business in your signature. (Your
Business, not advertising someone else's.) If in doubt, please PM me.11.
If you need to report a post, click on the Red Icon
located on every post.
It will be sent to a Moderator/Administrator.12.Thread Hijacking
If an idea is sparked by an existing thread, please go start a new one rather than hijacking the current one. The original poster can end up confused or disrespected by the direction a thread takes. It is especially important to new members of the forum who don't know the group yet or understand how everything works.13.
Don't forget to edit out any personal information in your posts, yours and others.14.
Please do not post Acanac's Private Account Numbers, Phone Numbers or Email Addresses on the forum or in PM's.15.
Do not Spam other members of the forum through PM's, or solicit members through PM's
If you are being Spammed or Harassed through PM's please let Daf, Sabeti or myself know.16.
It's not a good idea to Register using any of the following:
1.) Your Phone Number. (Telemarketers)17. Anything
2.) Your E-Mail address. (Spammers)
related to potential copyright infringement should not be posted on these forums. This would include screen shots, links etc. (Torrents, Torrent Sites)18. Off Topic
. Please try to stay on topic. Posts may be Edited or Deleted depending on the content.19.
Do not argue with the Moderators or Forum Administrators on open Forum.= Edit/Delete
If you feel you need to discuss something PM them instead.
If your post is deleted or edited don't challenge it on the forum. = Edit/Delete
PM a Moderator/Forum Administrator instead. 20. POSTING IMAGES:
Please do not post large images that make members scroll to the right to see the whole image.
This is becoming a problem as Mods or Admins should not have to re-size your images for you.21.
Please do not reply to Spammers Posts. If you want to report them click on the
Please be advised that any Posts that include the names of Acanac Personnel may be edited.23.
Complaints against Moderation are not permitted.24.
Registering on the forum more than once is not allowed.
If for some reason you do so accidentally please PM me and I'll delete the one you don't want. Registrations are checked daily so please try and not register twice. 25.
Trolling will not be tolerated, posts will be Deleted
and User possibly BANNED
Ridiculing and making fun of Support, Shipping, Sales or Billing etc. is not necessary, please refrain from doing so. Posts will be edited or deleted as necessary.27.
Posting PM content is not allowed!
Private messages are considered to be Private among members of this site. Their contents may not be reproduced anywhere on this site or any other, without the express consent of the originating member. To do so may be violating the Confidentiality of another member's privacy, and may result in sanctions against the user who posts them. Such posts will be deleted on sight.
This also applies to the text that appears in signatures.28.
Polls are inactive in the forums.29.
Constantly breaking of any Forum Rules will result in a banning or a period of time in the Reading Room. (Basically the same as a Guest with no posting privileges)30.
Please PM Sabeti or myself before starting a Poll.Billing
All terms are due up front. If you sign up for the lowest rate then you are likely on the 1 year term. You will be billed the entire term up front and then billed on a yearly basis.
All credit cards are billed automatically on there renewal dates. If you do not want to renew your account please cancel the account on or before the renewal date. Cancellations must be done by e-mail and sent to email@example.com
. Please make sure you keep the ticket number for your request to confirm cancellation of service.31.
Sending nasty PM's to Admins or Mods will result in a banning from the forum.32.
If a topic is locked, please do not take offense, PM a Mod/Admin to have it reopened.Acanac FAQ's
can be found here:http://faq.acanac.com/index.php?action= ... artlang=enFlash Tutorials
Modem Statistics and Line Quality
Bridging Your DSL Modem
Configure SSH Tunnel
How to use Acanac Email
Configure VoIP Phone ATA
How to Configure Tomato MLPPP
Static IP Request:(1 Free Static IP/DSL Account.)
firstname.lastname@example.org Moving your DSL Account: email@example.comMoving your Cable Account: firstname.lastname@example.orgAcanac Phone #'s
1-(866)281-3538, (416)849-8520 Press 4 for DSL Support.
Open until Midnight Monday through Friday.Acanac Support After Hours and Weekend Email Form: ..........
(If you still have Internet access.)https://www.acanac.com/contactus.php..........For DSL Support: email@example.comFor Cable Support: firstname.lastname@example.orgFor VoIP support: email@example.comSMS Sales and Support
647-694-2342Customer Feedback: firstname.lastname@example.orgCustomer Complaints: email@example.com
You may have noticed posts with names in Red, here's a very brief breakdown as to who they are.Paul.
. Vice President, Co-founderLeslie
. CEO, Co-founder
. Administrator. (Not an owner of the company)Fergless
. Administrator/Forum Rep. (Not an owner of the company)
Checking Tickets etc.
Please be advised anyone requesting information about their account will need to include the Account Username, last 4 numbers on their Credit Cards as well as Ticket# if they have one.
Please include the above in your PM otherwise your request will be delayed.