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ffkly
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Post subject: No one came to install (Fixed)  Posted: Fri Oct 16, 2009 7:28 pm |
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Joined: Fri Oct 16, 2009 7:24 pm
Posts: 26
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my service is supposed to be up today, but nothing happen, I still have cable, so it is ok, but when I can expect to get service activated.
thanks
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whiteman
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Post subject: Re: No one came to install Posted: Fri Oct 16, 2009 7:34 pm |
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| WiFi Wizard |
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Joined: Sat Jan 12, 2008 12:38 pm
Posts: 1843
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If you are on cable I'm not sure how you will ever know.
Different modem and settings.
whiteman
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Fergless
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Post subject: Re: No one came to install Posted: Fri Oct 16, 2009 8:25 pm |
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Joined: Wed Sep 26, 2007 10:24 pm
Posts: 11346
Location: Toronto, Ont.
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ffkly
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Post subject: Re: No one came to install Posted: Fri Oct 16, 2009 8:38 pm |
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Joined: Fri Oct 16, 2009 7:24 pm
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whiteman wrote: If you are on cable I'm not sure how you will ever know.
Different modem and settings.
whiteman I mean I didn't cancel cable
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ffkly
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Post subject: Re: No one came to install Posted: Fri Oct 16, 2009 8:38 pm |
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Joined: Fri Oct 16, 2009 7:24 pm
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Fergless wrote: Yes, I saw that, thanks 
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Fergless
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Post subject: Re: No one came to install Posted: Fri Oct 16, 2009 8:41 pm |
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Joined: Wed Sep 26, 2007 10:24 pm
Posts: 11346
Location: Toronto, Ont.
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No problem, you're in good hands with Acanac PN. 
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Fergless
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Post subject: Re: No one came to install Posted: Fri Oct 16, 2009 10:19 pm |
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Joined: Wed Sep 26, 2007 10:24 pm
Posts: 11346
Location: Toronto, Ont.
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ffkly if your having problems support is open 'till midnight.
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ffkly
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Post subject: Re: No one came to install Posted: Fri Oct 16, 2009 10:23 pm |
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Joined: Fri Oct 16, 2009 7:24 pm
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Fergless wrote: ffkly if your having problems support is open 'till midnight. he said it is activated, but I got no signal, bell tech usually leave note on the door if they came to install, right? I don't see any notes
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Fergless
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Post subject: Re: No one came to install Posted: Fri Oct 16, 2009 10:30 pm |
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Joined: Wed Sep 26, 2007 10:24 pm
Posts: 11346
Location: Toronto, Ont.
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They only need to come if you're having a Dry Loop installed. Do you have a Bell phone line?
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ffkly
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Post subject: Re: No one came to install Posted: Fri Oct 16, 2009 10:35 pm |
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Joined: Fri Oct 16, 2009 7:24 pm
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Fergless wrote: They only need to come if you're having a Dry Loop installed. Do you have a Bell phone line? no, i ordered dry loop
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ffkly
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Post subject: Re: No one came to install Posted: Fri Oct 16, 2009 10:37 pm |
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Joined: Fri Oct 16, 2009 7:24 pm
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Fergless wrote: They only need to come if you're having a Dry Loop installed. Do you have a Bell phone line? also I checked lines in my basement, I believe the previous owner used rogers, so I think bell's line is not connect to phone jack, I need them to connect the line
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ffkly
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Post subject: Re: No one came to install Posted: Fri Oct 16, 2009 10:40 pm |
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Joined: Fri Oct 16, 2009 7:24 pm
Posts: 26
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when Acanac PN says it is activated, does he mean he has confirmed everything is installed or just means my account is activated on server or something
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Fergless
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Post subject: Re: No one came to install Posted: Fri Oct 16, 2009 10:41 pm |
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Joined: Wed Sep 26, 2007 10:24 pm
Posts: 11346
Location: Toronto, Ont.
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Sounds like you need a Dry Loop, but if they said it's activated, how can that be.
If there's no active phone line and no Dry Loop it isn't going to work.
He means just activated at the CO.
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Fergless
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Post subject: Re: No one came to install Posted: Fri Oct 16, 2009 10:43 pm |
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Joined: Wed Sep 26, 2007 10:24 pm
Posts: 11346
Location: Toronto, Ont.
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Did you Order the Dry Loop, do you have an active phone line?
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ffkly
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Post subject: Re: No one came to install Posted: Fri Oct 16, 2009 10:45 pm |
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Joined: Fri Oct 16, 2009 7:24 pm
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Fergless wrote: Did you Order the Dry Loop, do you have an active phone line? Yes, I ordered dry loop, they charged me additional 96 dollars, I don't have active phone line, I moved in half year ago, I never used home phone here
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