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 Post subject: Availability - Carleton Place / Beckwith
 Unread post Posted: Tue Jan 29, 2019 1:46 pm 
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Joined: Thu Jun 11, 2009 5:21 pm
Posts: 15
Location: Beckwith Township, ON
Good afternoon,

Acanac's web site seems to think that internet via cable is available in my area, which surprises me. The National Broadband Internet Service Availability Map also claims that Rogers has a cable presence here.

Rogers' web site however only lists their LTE-based services as an option.

Who is more believable?

Our anniversary with Acanac DSL is coming up and my family is growing weary of our mighty 4Mbps DSL, but I'm not incredibly enthusiastic about starting a switchover process which may fail, or contain a surprise fee for running a line to the nearest cable trunk (likely 0.5+ km away), etc....

Any thoughts?


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 Post subject: Re: Availability - Carleton Place / Beckwith
 Unread post Posted: Wed Jan 30, 2019 9:39 pm 
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Joined: Sun May 31, 2009 6:44 am
Posts: 3258
Location: Montreal (West Island)
Call and ask - no wait at 09:00


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 Post subject: Re: Availability - Carleton Place / Beckwith
 Unread post Posted: Sun Feb 03, 2019 9:53 pm 
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Joined: Thu Jun 11, 2009 5:21 pm
Posts: 15
Location: Beckwith Township, ON
Thanks, I think. :roll:

I have to say that as a customer since 2007 I miss the "old" Acanac where staff monitored this forum and would step in to help. Not to mention that online support was actually useful rather than the lowest bidder-feeling script jockeys who fall back on robotic responses of "please call us" as the solution.

While I appreciate the price point and lack of ul/dl limits with this company, hot damn but support has taken a solid backslide.


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